Customer Success Manager

Position Title: Manager – Customer Success GST (Indirect Taxation)

Location: Vashi, Navi Mumbai

Position Overview: We are seeking an experienced and motivated Manager to manage a team of professionals responsible for handling GST-related clients. The ideal candidate will have a strong background in indirect taxation, with extensive knowledge of Goods and Services Tax (GST) laws, compliance, and advisory services. This role will involve overseeing client relationships, leading a team, and ensuring timely and accurate service delivery for all GST-related matters.

Key Responsibilities:

1. Team Leadership:

• Lead and mentor a team of GST professionals, ensuring high standards of performance, productivity, and client service.
• Conduct regular team meetings to track progress, provide updates on industry developments, and address any challenges.
• Train team members on new GST-related updates, tools, and technologies to enhance their technical expertise.
• Foster a collaborative and motivating environment that encourages professional growth and knowledge-sharing within the team.

1. Compliance & Risk Management:

• Ensure all GST compliance and reporting requirements are met within statutory deadlines.
• Identify and mitigate any potential risks associated with GST compliance for clients.
• Keep abreast of the latest developments in GST regulations, laws, and policy changes.

1. Process Improvement:

• Review current GST processes and identify opportunities for optimization and automation.
• Implement best practices and new tools for efficient GST compliance and client service delivery.
• Develop and standardize internal procedures to ensure smooth operations and adherence to deadlines.

1. Client Communication & Reporting:

• Prepare periodic reports and presentations for senior management and clients.
• Ensure clients are regularly updated on any changes to GST laws or procedural changes.
• Build and maintain long-term client relationships to ensure customer satisfaction and retention.

Qualifications & Skills:

• Education: CA, CMA, or equivalent qualification with a focus on indirect taxation (preferable). Alternatively, a Master’s in Taxation or Finance with relevant experience in GST.
• Experience: Minimum 5 years of experience in indirect taxation, with at least 2 years in a leadership or supervisory role.
• Technical Skills:
• Strong knowledge of GST laws, compliance requirements, and regulations.
• Familiarity with GST-related software and ERP systems.
• Advanced Excel and MS Office skills.
• Leadership Skills:
• Ability to lead and manage a team effectively, ensuring clear communication and goal alignment.
• Strong decision-making, problem-solving, and conflict resolution skills.
• Personal Attributes:
• Excellent verbal and written communication skills.
• Attention to detail with the ability to work under pressure and meet deadlines.
• Strong client-facing skills with the ability to build and maintain relationships.
• Proactive, adaptable, and able to manage multiple priorities simultaneously.

Desirable:

• Experience in handling large clients with complex GST needs.
• Knowledge of automation tools or software related to tax compliance.